main_faq

Frequently Asked Questions

FAQs 2017-03-20T13:25:10+00:00
Will I notice a change in my service? 2016-07-24T20:53:45+00:00

When you switch to Mint Energy, your electrical service will continue uninterrupted. The only difference is that you will receive and additional bill from Mint Energy for its services.

When will my service start? 2016-07-24T20:53:18+00:00

Your service will begin after the switch has been acknowledged by your local utility company. Typically it takes one billing cycle, but it can take longer for the utility company to execute the switch. You will know for sure that your service has started once you have received your first Mint Energy bill.

How will my utility know I switched? 2016-07-24T20:52:52+00:00

We will notify your utility company that you have signed up with Mint Energy.

In the event of a power outage or emergency, who do I call? 2016-07-24T20:52:29+00:00

You should continue to contact your utility company, regardless of who supplies your power, as the utility company is responsible for delivering the power to you.

Are there any costs to enroll with Mint Energy? 2016-07-24T20:52:07+00:00

Mint Energy does not charge any startup fees or enrollment charges.

If I switch competitive electricity suppliers, will the reliability of my service be affected? 2016-07-24T20:51:46+00:00

No, the services your utility company provides are completely separate from electricity supply services. Your utility company will not change, just the supplier of your electricity.

Will I be penalized by my utility company if I switch? 2016-07-24T20:51:18+00:00

No. You will not be penalized in any way for switching to a competitive electric supplier like Mint Energy.

Is Mint Energy affiliated in any way with my utility company? 2016-07-24T20:50:39+00:00

No. Mint Energy is an approved supplier of electricity in Massachusetts, Connecticut, Maine, and Rhode Island. We supply the electricity, which is then delivered to you by your utility company.

If I sign up with Mint Energy, will I still receive a bill from my utility company? 2016-07-24T20:49:55+00:00

Yes, you will receive a bill from your utility company for their transmission and distribution charges, and a separate bill from Mint Energy for your electric supply services. Upon enrollment with Mint Energy, your current utility company will continue to service your account for delivery and maintenance, which means no service interruptions to you.

I am currently receiving my generation, transmission, and distribution services from my utility company. How is my current utility rate determined? 2016-07-24T20:49:19+00:00

You are likely paying the default, or standard offer service price with your utility company. Default or standard offer service is the generation service utility companies are required to provide to those customers that do not choose service from a competitive supplier.

If my business moves, will my Mint Energy plan be transferable? 2016-07-24T20:48:49+00:00

You may be able to transfer if you move within the utility company’s state geographical area, and our product may be available at your new location even out of state. Your utility is limited to its state territory.

Will there be a switch from my current utility company when I sign up with Mint Energy? 2016-07-24T20:47:37+00:00

No, the only difference will be how you are charged for the electricity that you use.

Why do we get bills from both Mint Energy and my utility company? 2016-07-24T20:47:10+00:00

Your utility company will continue sending you invoices for transmission, distribution, and other charges governed by the state. Mint Energy’s plans offer competitive rates and varied plans.

Why would I buy my electricity from Mint Energy instead of the utility? 2016-07-24T20:46:26+00:00

As a licensed competitive supplier, we are able to purchase energy directly from wholesale markets, and elsewhere, and use our industry expertise to secure favorable pricing. Unlike the utility, which often provide one-size-fits-all plans, competitive suppliers such as Mint Energy have the ability to offer innovative plans to meet the energy needs of your business. Also, unlike your utility company, you can sign up for our electric services for multiple locations in different states within our multistate footprint.

What is the difference between Mint Energy and my current utility company? 2016-07-24T20:45:24+00:00

Competitive electricity suppliers like Mint Energy buy electricity from the companies that generate it, then sell that electricity to companies like yours. Your utility’s job includes managing power lines, poles, and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose a competitive electricity supplier to buy your electricity from, you can buy your electricity from the utility, but you may not be able to get as good a price or fit as you would if you switched.

What is Electric Deregulation? 2016-07-24T20:44:48+00:00

Deregulation gives competitive energy suppliers such as Mint Energy the capability to participate in energy markets once limited only to the utility companies. This allows for an increase in competition in the energy market, which ultimately leads to lower rates for businesses and consumers. Deregulation does not mean that Mint or other competitive suppliers are not regulated. We are fully licensed by the state public utility commissions in the states in which we operate.

Where does Mint Energy do business? 2016-07-24T20:44:05+00:00

Mint Energy currently offers retail electricity service in Connecticut, Maine, Massachusetts, New Hampshire, Pennsylvania and Rhode Island. Please call our service representatives at 781-229-MINT (6468), or 877-611-MINT (6468) to inquire about Mint Energy serving your business.

Who is Mint Energy? 2016-07-24T20:43:31+00:00

Mint Energy LLC is a growing Massachusetts based company serving commercial and industrial customers in Connecticut, Maine, Massachusetts, New Hampshire, Pennsylvania and Rhode Island. Mint currently offers its customers variable price products that are tied to the daily and hourly market prices.